Our Commitment to Privacy
MAETRIX Communications, LLC values your trust and is committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, the purposes for which we use it, and the circumstances under which we may disclose it. This Policy applies to our consumer, residential, and business internet services, as well as our public websites. It does not govern enterprise or wholesale agreements unless explicitly stated.
Information We Collect
We may collect the following categories of information:
– Personal Information: Including name, mailing address, phone number, email, and billing/payment information.
– Technical Data: Including IP addresses, MAC addresses, device identifiers, browser types, and connection logs.
– Network Activity: Including DNS queries, traffic patterns, connected devices, and bandwidth usage.
– Website Analytics: Including behavioral data collected via cookies, beacons, and third-party tools.
– Voluntary Data: Including survey responses, support communications, and social media interactions.
– Third-Party Data: Including publicly available information and data provided by landlords, marketing partners, or platforms like social media.
Collection Methods
Information is obtained through:
– Direct interactions (e.g., account creation, support requests);
– Automated network systems and monitoring tools;
– Browser cookies and analytic platforms;
– Authorized third parties and integrated platforms.
Use of Information
Your information is used for the following purposes:
– Provisioning and maintaining services;
– Billing, collections, and customer support;
– Network management, fraud detection, and legal compliance;
– Service improvement, internal analytics, and optional marketing.
We do not sell personal information. We may share anonymized or aggregate data to enhance service offerings and operational performance.
Disclosure of Information
We may disclose your information:
– To third-party vendors performing services on our behalf;
– With your consent or per your instructions;
– As required by subpoena, court order, or applicable law;
– To prevent fraud or investigate abuse;
– As part of corporate restructuring, asset transfers, or mergers;
– Within our affiliated and controlled entities.
Customer Proprietary Network Information (CPNI)
MAETRIX adheres to federal regulations concerning CPNI. You may restrict the use of your CPNI for marketing purposes by contacting us at support@maetrix.network.
Cookies, Tracking, and Online Advertising
We use cookies for analytics, user experience, and minimal targeted advertising. You may disable cookies in your browser settings.
Call and Communication Recording
MAETRIX may record or monitor communications (e.g., support calls) for quality assurance, training, or compliance. Disclosure is provided when required.
Financial Transactions
Billing data is processed by certified third-party payment processors. MAETRIX does not retain full credit/debit card numbers.
Children’s Privacy
We do not knowingly collect or solicit personal data from individuals under 18 years of age. If you believe such information has been collected, contact us to initiate removal.
External Links
Our website may link to third-party services. MAETRIX disclaims responsibility for the privacy policies of those entities.
Data Retention and Security
Data is retained only as long as required for legal, operational, or billing purposes. We use industry-standard physical, administrative, and technical safeguards. No system is invulnerable.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates take effect upon posting. Continued use constitutes agreement to revised terms.
For questions or privacy concerns:
support@maetrix.network
https://maetrix.network